Chasing a refund from a bank, insurer, lender, super fund, or financial provider?
Get clear, step-by-step guidance to help you understand your options, prepare your documents, and escalate your complaint—without the jargon.
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Refund journeys can be confusing. We simplify the process.
Whether you’re disputing a transaction, querying fees, challenging an insurance outcome, or seeking compensation for errors, we help you get organised and take the next sensible step.
How we help
What you’ll find here
A simple pathway: Firm first → internal resolution → external escalation (if needed)
Document checklists (so you don’t miss key evidence)
Plain-English templates you can adapt
A “what to expect” guide so there are fewer surprises
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Common refund scenarios
Choose the scenario that fits best:
Card purchase dispute / chargeback questions
Incorrect fees or interest
Incorrect account actions (closures, holds, limits)
Insurance delays, cancellations, or claim disputes
Lending issues (hardship, repayments, errors)
Superannuation / advice-related concerns
Scam or fraud-related issues (what to do next)
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The 4-step pathway
Raise it with the provider - Ask for a written response and reference number.
Gather evidence - Statements, emails, screenshots, timelines, and receipts.
Escalate (if you’re stuck) - If you can’t resolve it with the provider, you may be able to escalate to an external dispute process.
Track & follow up - Keep a timeline and store all updates in one place.
Contact Us
AFCA Refunds provides general information only and does not provide legal or financial advice. You should consider your personal circumstances and seek independent advice where appropriate.